Urgent needsNews

Privacy Note

Last update date: 15/07/22

At United24 we care about the privacy of your data and are committed to protecting it. This Privacy Notice (hereinafter referred to as the “Notice”) is here to help you to understand how your personal data is processed when you're using our website, located at https://u24.gov.ua (“Website”). Please be aware of our Website and its purposes by reading the Cabinet of Ministers of Ukraine Resolution of 3rd May 2022 № 516 "Issues of the Unified State Web Portal for Collecting Donations in Support of Ukraine "United24"".

1. Who is responsible for processing your data?
The data controller is the Ministry of digital transformation of Ukraine (ID number 43220851), registered at: 24, Dilova Street, Kyiv, 03150. In this document, we will call ourselves “Mindigital”, "we" or "ours".
The data processor is the state enterprise Diia (ID number 43395033), registered at: 24, Dilova Street, Kyiv, 03150. If you have any questions about your personal data, you can contact us at [email protected]. You can also send us a paper letter to our mailing addresses.

2. How do we collect and use data?
You can view our Website without providing your personal data to us. However, we will automatically receive certain technical data when you enter our Website.

2.1. Automatically collected data.
We automatically collect certain data to operate, maintain, and improve our Website. Such data includes:

  • Browser and device information: we receive information about the device which you are using (type, model, online identifiers such as IP address, MAC address, etc.) also we receive information about your browser (type, version, language, etc.)
  • Usage information: we collect the information relating to the usage of the Website, including your actions on the Website if such actions are present;
  • Cookies and similar technologies. We use cookies for analytical purposes and to provide you with the features of our Website. You may disable cookies in your browser settings at any time. Find out more about our use of cookies in section 4 of this Notice.

2.2. Data you give us.
On our Website you may leave some of your personal data. Such data includes:

  • Contact data: email address.
  • Bank data: your name with card information.

3. Why do we use your data?
In this section, we describe the purposes for which your data is used.

3.1. To provide you with access to our Website. We process your personal data to provide you with access to our Website so that you can view its pages and see its contents. If you will leave a request on our Website, we will use that data to mail you back.

3.2. To improve your interaction with our Website. We use some of your personal data to improve your interaction with our Website, including: for analysis and statistics, as well as for the development of new functions of our Websites. The legal basis for processing is a legitimate interest. This kind of processing consists mainly of depersonalized data, hence it does not override your rights and freedoms. If you will leave a request on our Website, we will use that data to mail you back.

3.3. Updates and news. If you provide us with your contact data we will send you United24’s reports, news and updates. You can always withdraw your desire to receive United24’s reports, news and updates by clicking the link in the email, as an alternative you may withdraw your desire to receive United24’s reports, news and updates by sending us an email to [email protected] with email topic “newsletter cancelation”.

3.4. Compliance with legal requirements. We could process certain personal data in order to comply with legal requirements, for instance, exercising of Mindigital’s powers under legislation on United24.

Attention. We do not process your bank data, but transfer it to payment services or platforms after your entering of this data. Please be aware with privacy policies of these services under the following links:

4. Use of cookies.
A cookie is a file stored on a user’s hard disk containing user information. We use necessary cookies to make our site work. Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these cookies by changing your browser settings, but this may affect how the website functions. The links below provide information about cookie settings for browsers:

Also, you can opt-out by visiting the Network Advertising Initiative Opt Out page.

We’d also like to set optional cookies unless you enable them. The cookies collect information in a way that does not directly identify anyone. They help us to improve our website by collecting and reporting information on how you use it. You can reject analytics cookies on cookie pop-up.

5. How do we share and disclose data?
We do not share and disclose your contact data to any third parties under this Notice.
However, we may share your personal data under the conditions of Safety, Legal purposes, and Law enforcement. We will disclose your personal data to third parties to the extent necessary to:

  • comply with a government request, a court order or applicable law;
  • defend ourselves against third-party claims;
  • assist in fraud prevention or investigation.

6. How do we handle your data?

6.1. Security. We provide appropriate technical and organizational measures to protect personal data we process and maintain. For example, data that we receive is available only to authorized personnel. We store data at Data Centre De Novo, 1-3 Pivnichno-Syretska str., Kyiv, Ukraine, 04136.
If you have a reason to believe that your interaction with our Website is no longer secure, please immediately notify us by contacting us in writing at [email protected].

6.2. Retention of your personal data. We retain your personal data for as long as necessary to fulfill the purpose of the data processing in accordance with this Notice. Usually we store your data for a period of 24 months from the time we receive your data. If you do not use our Website or interact with us for 24 months, we will remove your personal data from our systems, as we do not store not relevant data. However, we may retain some data for backup and for compliance with our legal obligations.

7. How can you manage your personal data?
If you would like to execute any of your personal data rights such as: access, review, update, rectify, delete, object, restrict or execute your data portability right, you can email us at [email protected] describing your request. In case you are unhappy with how we handle your data, you have a right to lodge a complaint with a supervisory authority, in Ukraine, the role of supervisory authority is performed by the Parliament Commissioner for Human Rights.

8. Do we transfer your data outside of the European Economic Area?
We do not intend to process your data anywhere but in Ukraine or EEA countries. However, circumstances change and we will have to transfer your data to a third country. We will inform you about such a transfer. If such a transfer won’t be necessary for the performance of a contract or the conclusion or performance of a contract concluded in your interest, we will ask for your explicit consent prior to transferring your personal data or inform you about legal grounds for such a transfer.

9. How do we update this Notice?
Ukrainian law and our practices may change over time. If we decide to update our Privacy Notice, we will post the changes on our Website. If we materially change the way we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our Privacy Notice and keep yourself informed of our practices.

Follow UNITED24 platform on social media

General questions:
[email protected]

For partners:
[email protected]